GENERAL TERMS, CONDITIONS OF SALE, TERMS OF BUSINESS

 

GENERAL INFORMATION

Internet sales at Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) web shop and web site www.mic.hr are serviced by the company Vatroslav Lisinski Concert Hall (Croatian Music Information Centre), Trg Stjepana Radića 4, 10000 Zagreb, Croatia, VAT Number: 54493774760. The responsible person is Dražen Siriščević, general manager.

GENERAL PROVISIONS

These terms of purchase define the procedure for ordering, paying, delivering and returning or claiming goods offered on our web site. The Seller of the goods offered on this site is Vatroslav Lisinski Concert Hall (Croatian Music Information Centre), Trg Stjepana Radića 4, 10000 Zagreb, and the Buyer of goods is any visitor to the web shop who chooses at least one product, fills out the electronic order form and sends it to the Seller. The use of www.mic.hr web shop service is granted only to citizens of legal age. Minors are not allowed to purchase goods through the Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) webshop and their parents and/or guardians are required to take this into consideration, and will be held responsible for actions of their children. Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) will not be held responsible for any consequences of such unauthorized use of the webshop.

PICTURES AND DESCRIPTIONS

Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) tries to be as precise as possible in the product description, but cannot guarantee that the description, image, and technical data of the product are completely accurate.

PRICES AND ACCOUNTS

Prices of products and postage are displayed in Croatian kuna (HRK), they contain VAT and are valid for all payment methods available at the moment of purchase. Sales invoices are calculated and issued exclusively in Croatian kuna according to the applicable laws and regulations of the Republic of Croatia.

Prices and special offers (coupons, discounts, delivery methods, gifts …) which are officially published on the day of the order are the only ones deemed valid. The Buyer will receive a valid invoice when paying for his order, and will be issued on the basis of the general sales terms published on this web page and accepted by the Buyer during the order process.

CONVERSION STATEMENT

All payments are made in Croatia kuna. If you are making the order from outside Croatia, amounts charged on your credit or debit card will be converted to your local currency based on the valid exchange rate of the card company. As a result of price conversion, there is a possibility of small difference in the amount compared to the original price displayed on our website.

ORDERING PROCESS

Ordering goods is possible 24 hours a day, 7 days a week. The goods are ordered exclusively through the electronic form – online shopping cart. The buyer is required to enter his contact details and address(es) (invoice address and delivery address) to complete the order process. Products are considered to be ordered when the customer finishes the entire billing process (checkout process). Upon receipt of the order Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) will send a notice to the user about the receipt of the order to the email address that the user has indicated in the ordering process. Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) is obliged to deliver all available products. If some (or all) products are not available to deliver, they will contact the customer to arrange delivery of a replacement product or cancellation of the order. Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) it is obligated to send the order within 3 business days of the order confirmation.

ACCESS TO GENERAL CONDITIONS OF USE, SALES AND BUSINESS

By clicking the ‘Send order’ button, the buyer acknowledges that he is familiar with all of the General Terms and Conditions of Sale, Terms of Sale and Terms of Business listed on this site, that he agrees with all the terms and that he was fully aware of them when registering and entering the purchase information.

PAYMENT METHODS AND POSSIBILITIES

                  

The payment method is chosen by the Buyer during the order process: 1)      credit and debit card payment – payment via Diners®, MasterCard® and Visa credit cards and Maestro debit card is possible through a secure, verified CorvusPay credit card authorization system. 2)     payment through bank transfer – when choosing this payment method, you will receive all the payment information required during your checkout process, including the account number and other details needed for the payment. After receiving the payment, we will send you the ordered products.

SECURITY OF ONLINE PAYMENTS

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

PRIVACY STATEMENT

Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) is committed to providing personal data protection by collecting only the essential, basic customer/user information, necessary to fulfill our obligations; we inform buyers on how their data will be used, we regularly give our customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept private and only accessible to employees who are required handle them to fulfill their duties. All employees of Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) and its business partners are responsible for adhering to the privacy principles.

DELIVERY

Web shop www.mic.hr delivers all products all over Croatia and abroad. All products are sent to their recipients by Eurosender and Croatian Post (Hrvatska pošta). The shipping cost will be calculated automatically when purchasing the product according to the Eurosender and Croatian Post Rates. Ordinary delivery time on the territory of the Republic of Croatia is 3-5 working days depending on the dispatch of the shipment while the usual delivery outside the Republic of Croatia is 7-14 working days. If you believe your order is delayed, please let us know at [email protected] or call us at 01/4825-360 and we will try to find out where your order is at the moment. The products will be packed so that they cannot be damaged by normal handling. The buyer is obligated to check for possible damages when picking up the product and immediately let the delivery company know of any damages to the parcel, ie refuse to accept the shipment when visible damage is visible.

CANCELLATION OF THE ORDER BY THE CANTUS WEBSHOP

www.mic.hr webshop reserves the right to cancel the order when an item is out of stock, if the order has not been made in accordance with the General Terms and Conditions mentioned in this site or if there is an obvious error in the price list. In some cases, due to the high demand, it is possible that some of the ordered products cannot be delivered, that is, some of the products in the offer are sold out. In this case, the buyer will be informed either by letter, email, call, SMS or otherwise, and of course will not be charged for the purchase of the sold-out item, his funds will be returned as soon as possible if the webshop www.mic.hr cannot deliver purchased products.

COMPLAINTS

The buyer is entitled to make a complaint within the statutory deadline. Complaints are sent by e-mail to [email protected] with the subject: “COMPLAINT (order No.)”. In the case of a complaint, the Buyer is obliged to return the Product to the Seller to the specified address within the time agreed with the Seller. Complaints will be considered valid if the product review determines that it meets the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act of the Croatian law. The Seller is obliged to replace the product within 15 days from the date of receipt of a valid complaint or to refund the entire amount paid to the Buyer.

CONSUMER RIGHTS

The customer of the webshop www.mic.hr is entitled to all rights under the Consumer Protection Act of the Croatian law. The consumer has the right, without stating the reasons for this, to unilaterally terminate the purchasing contract within 14 days. In the case of the conclusion of a purchasing contract, the time limit referred to in the preceding paragraph shall begin to run from the date on which the consumer or a third party designated by the consumer is delivered the product which is the subject of the said contract. In the case of a material defect in the product, the provisions of the Obligations Act on Liability for Material Disadvantages (Croatian Official Gazette No. 35/05, 41/08 and 78/15) shall apply. If the merchant or the manufacturer gives a guarantee of the correctness of the sold product, he is obliged to fulfill the obligations prescribed by the Obligations Act on the Guarantee for the Correctness of the Sold Items as well as the obligations assumed by the Warranty. USER SUPPORT If you have any questions or issues in the webshop at Cantus.hr, please feel free to contact us at [email protected]. If you have any objections, please read the Notice on how to file a complaint: Pursuant to Article 8, paragraph 2 of the Consumer Protection Act (OG 79/07, 125/07, 79/09 and 89/09, and 133/09), we inform consumers that their complaint about the quality of our products and services can be sent in writing to the following address: Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) Trg Stjepana Radića 4,10000 Zagreb, Croatia, or by e-mail to [email protected] The answer to your complaint will be provided in writing no later than 15 days after the receipt of the complaint.

CHANGES TO THE CONDITIONS OF SHOP

Vatroslav Lisinski Concert Hall (Croatian Music Information Centre) reserves the right to modify and update these Terms of Business. Any changes to the Terms of Business will be published on the website www.mic.hr.